FAQ

FAQs

Cats and dogs are certainly the most requested but – we don’t discriminate. So far we’re created unique masterpieces for dogs, cats, birds, rabbits, guinea-pigs and even lizards!

Our artists are incredibly talented and can work with any animal. Send them through!

 

Yes! We are quite flexible with our designs.

 

We can also mix and match different costumes based on your preference. We’d love to hear your request!

Yes! All customers get to preview their artwork and request any changes before printing.

At this time we are unable to provide shipping outside of Australia. however, you may purchase a Digital File Portrait if you are outside of Australia.

If you followed our photo guidelines, then yes your photo will definitely be good enough to use!  

 

  • Make sure the photo is taken in good lighting (outdoor daylight is best)
  • Try to take the photo at eye level with your pet
  • Get a close-up shot so we can really see your pet’s unique features
  • Make sure your pet’s face is in focus, don’t let it get blurry!
  • Make sure that all their features (e.g. ears!) are in frame – we can’t add them in the portrait if they aren’t found in the original photo

We print on to four different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 4cm thickness.

The frame sizes are:

20cm x 30cm

30cm x 45cm

40cm x 60cm

60cm x 90cm

Are you looking for a different size? Get in touch with us!

No it doesn’t matter, don’t worry about it!

If your have an idea for a new design you would like to see on our site, we are more than happy to accept suggestions/requests from you.

 

Please get in touch and we will add it to our catolog!

 

We offer credit cart payment including Visa, Mastercard, Amex, Afterpay and Paypal.

From the time you approve the preview of the illustration, the delivery time is 3-7 working days.

We always do our best to package our items as securely as possible, but accidents do happen.

 

If your item is lost in the post or arrives damaged, please contact us as soon as you notice the damage and/or defect. We will offer you replacement and send it out to you as soon as possible.